How do I get help on Orvian Launch?
Navigate our help system and reach our team via the contact page or email during office hours.
Updated
Finding answers in orbit
Every page has a help button to guide you through our system. Use it to search these articles, consult our AI assistant, or submit a question to our team. When you're signed in, the assistant can access your own account data—listings, orders, invoices, claims, notices—to clarify what's happening at any moment. The assistant works read-only; it cannot modify anything in your account and will never request passwords or payment card numbers.
Reaching our team
Submit a request through the help button or visit /contact. You'll receive a ticket number by email, and we'll respond the same way. Reply to our email to add further details.
Alternatively, write directly to launch@zinndigital.com.
Office hours
We respond during Mon-Fri 08:00-20:00 UTC.
About this site
Orvian Launch is operated by Zinn Digital® Ltd, a company registered in the United Kingdom.
Questions people ask
- Can the assistant change my account or see my passwords?
- No. The assistant reads your account to explain what's happening, but cannot edit anything. It never asks for passwords or card details.
- What should I do if I need to contact your team?
- Use the help button on any page or go to /contact. You can also email launch@zinndigital.com. You'll receive a ticket number to track your request.
- When can I expect a reply?
- Our team responds during Mon-Fri 08:00-20:00 UTC.