The Support Queen is the consultancy of Nia Lock, a business consultant and developer. Think of it as a small ecosystem around the customer: SEO and Google Ads bring people in, custom website design and development gives them somewhere to land, and support ticket systems, knowledge bases and AI support integrations look after them afterwards. Crisis and dispute management sits at the edge of that system, alongside custom apps, platforms and automation. Nia's developer background means recommendations get built, and the focus is on structural fixes rather than tone-only advice. Clients choose their orbit: take the advice and act on it yourself, or have the work done for you. Nia works remotely from Madrid with online and physical businesses worldwide. In Orvian Launch, community votes set rank and money never does.
What it does
A look at thesupportqueen.com
Nia Lock runs The Support Queen. She is a business consultant and a developer. Her consultancy handles SEO, Google Ads, bespoke website design and development, customer support systems, AI integrations, knowledge bases and crisis management.
You choose how to use her help. Take her advice and carry it out yourself, or hand the work over to her. Nia serves online and physical businesses around the world. She works remotely from Madrid.
Observed features
- Organic search growth through SEO
- Paid growth via Google Ads
- Bespoke website design and build
- Ticketing systems for support
- AI-powered support integrations
- Self-serve knowledge bases
- Managing crises and disputes
- Tailored apps, platforms and automation
Pricing
Pricing model: Paid