How do I manage emails and close my account?
Control your messages, update your sign-in address, or request full account removal and data deletion.
Updated
Steering your messages
Each notice you receive carries its own unsubscribe path—one click removes you from that category alone. For finer control, visit /account/notifications to adjust every kind of message and its frequency.
Some messages travel toward you regardless of your preferences. Receipts, refunds, payment issues, listing suspensions and security alerts always reach your inbox.
Updating your sign-in address
Head to /account/email and submit a request naming your new address. We verify the change by sending confirmations to both the old and new addresses. Once complete, a security notice arrives at your new address to confirm the orbit has shifted.
Removing your account and data
To request full removal, send a message via /account/privacy using the email address tied to your account—or write directly to launch@zinndigital.com. We'll confirm what disappears: your account itself, your founder profile, and all personal information you've provided.
If you just want to see what we hold: the same page, /account/privacy, exports your whole account to a zip you can open in any browser.
Invoices remain in our records for the duration the law requires. For the full picture of how your personal data moves through Orvian Launch, read /privacy.
Questions people ask
- Can I stop some emails but keep others?
- Yes. Visit /account/notifications to control each message type and how often it arrives. Some emails—receipts, refunds, payments, holds and security alerts—cannot be switched off.
- What happens when I change my sign-in email?
- Send your request via /account/email. We confirm the change to both addresses and send a security notice to your new address once it's live.
- What's deleted if I close my account?
- Your account, founder profile and personal details are removed. Invoices stay as long as the law requires. See /privacy for full details.
- Can I delete my data without closing my account?
- Request removal via /help or launch@zinndigital.com from your registered email. We'll confirm what's deleted before it's gone.